• Thu. Sep 22nd, 2022

CIRA calls for public hearing into Rogers outage

ByStephanie M. Akbar

Jul 15, 2022

The Canadian Internet Registration Authority (CIRA) is calling for a public hearing into last week’s nationwide Rogers network outage that affected cellular, wireline and internet services in the country.

CIRA has shared the following statement from Byron Holland, President and CEO of the organization, with iPhones in Canada in an email saying, “It has never been more important to ensure that all Canadians have fast and reliable Internet connectivity, both for our economic prosperity and for the protection of our critical infrastructure.

“Rogers’ recent national outage is a wake-up call for Canada. It is critical that we fully understand what happened, how we can prevent something similar in the future, and most importantly, how the various players in Canada’s digital ecosystem can work together to build trust in the internet.” , said Holland.

“It’s not about laying blame; it’s about improving the reliability, speed, redundancy and security of the Internet. While the CRTC’s ongoing investigation is a good first step, CIRA recommends a full and candid public hearing, and we offer our expertise and assistance in this process to ensure Canadians’ trust is restored. in the internet,” added Holland.

CIRA is a not-for-profit organization that manages, among other things, the .ca top-level domain. The institution noted that “nearly half of Canadians have completely lost access to one of their critical infrastructures: the Internet” due to last week’s outage.

In fact, the incident did more than simply deprive Canadians of telephone or Internet access. Businesses, government agencies, small telecom operators and even banking systems like INTERAC and Visa depend on various services from Rogers, and all faced disruptions when these were discontinued last week.

The outage even killed the phone lines of Canada’s telecommunications and broadcasting regulator, the CRTC. A restaurant chain estimates that it lost “tens of millions of dollars in sales” due to the service interruption.

Rogers CEO Tony Staffieri said Saturday the disruption was caused by “a network system failure following a maintenance update.”

Last week, the Public Interest Advocacy Center (PIAC), a consumer group, also called for a public inquiry into the events of the past week. The CRTC demanded responses from Rogers about the “unacceptable” outage, giving the phone company 10 days to respond.

Ottawa, meanwhile, ordered Rogers, Telus and Bell to create a network security plan, designed to prevent something like this from happening again in the future, within 60 days.

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